Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of the Lotessa website and all related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use our Service. We reserve the right to modify these Terms at any time. Your continued use of the Service after any changes constitutes acceptance of those changes.

Use of Our Service

Eligibility

You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

Account Registration

When you create an account with us, you must provide accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

Orders and Payments

Product Information

We strive to display our products as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual colors and details of our products.

Pricing

All prices are displayed in Euros (€) unless otherwise indicated. Prices are subject to change without notice. We reserve the right to correct any pricing errors.

Order Acceptance

Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including:

• Product availability
• Pricing errors
• Suspected fraudulent activity
• Shipping restrictions to your location

Payment

Payment must be received in full before we ship your order. We accept major credit cards, PayPal, Apple Pay, Google Pay, and Klarna. All payments are processed securely through our payment partners.

Shipping and Delivery

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or other circumstances beyond our control.

Risk of loss and title for products pass to you upon delivery to the carrier. For full details, please see our Shipping Policy.

Returns and Refunds

We offer a 30-day satisfaction guarantee on all purchases. For detailed information about returns, exchanges, and refunds, please see our Returns Policy.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Lotessa or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent. Limited use for personal, non-commercial purposes is permitted.

Prohibited Activities

When using our Service, you agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Transmit viruses or malicious code
• Collect user information without consent
• Use automated systems to access the Service
• Impersonate any person or entity
• Engage in fraudulent activities

Product Use and Safety

Our essential oils and aromatherapy products are intended for external use only unless otherwise specified. You agree to:

• Read and follow all product instructions and warnings
• Perform a patch test before using new products
• Consult a healthcare professional if pregnant, nursing, or have medical conditions
• Keep products away from children and pets
• Store products according to provided guidelines

Lotessa is not responsible for adverse reactions resulting from misuse, allergic reactions, or failure to follow product instructions.

Disclaimer of Warranties

Our Service and products are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free service

Limitation of Liability

To the maximum extent permitted by law, Lotessa shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our Service.

Indemnification

You agree to indemnify and hold harmless Lotessa and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the European Union and local applicable laws, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of competent jurisdiction.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Contact Us

If you have questions about these Terms of Service, please contact us: